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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 3	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

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EXIN SIAM Professional Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.
What activity should ZYXS be responsible for in the senior user role?

A. Highlight resource gaps within the project that need resolution
B. Provide input into the acceptance criteria for toolsets
C. Represent the users from all ZYX companies on the project board
D. Ensure that the transition project meets the expected benefits

Answer: C

Explanation:
* Role of Senior User Representatives:The senior user role on the project board is crucial for ensuring that the needs and perspectives of end-users are adequately represented during the transition.
* ZYXS as Internal Service Provider:As an internal service provider, ZYXS has a comprehensive understanding of the user requirements and operational contexts within ZYX companies.
* User Representation:ZYXS is best positioned to represent the users from all ZYX companies due to their internal role and existing relationships with the user base. This ensures that user needs are considered in decision-making processes.
* Expected Benefits and Resource Gaps:While ensuring the project meets expected benefits and highlighting resource gaps are important, these are typically responsibilities shared across the project board and not specifically tied to the senior user role.
* Toolset Acceptance Criteria:Providing input into toolset acceptance criteria is a specific task, but it does not encompass the broader responsibility of user representation.
* Conclusion:Representing the users from all ZYX companies on the project board ensures that the transition project aligns with user needs and expectations, promoting successful implementation and user satisfaction.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Roles and Responsibilities
* SIAM Professional Body of Knowledge (BoK), Governance and Senior User Roles Sections

NEW QUESTION # 19
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?

A. ZYXII
B. SIAMRUS
C. ZYXS
D. OUTSCO

Answer: D

Explanation:
Introduction:
* ZYXH's corporate strategy and additional policies require a cost-effective service integrator with the capability to adapt to frequent changes in service providers and contracts.
Analyzing the Options:
* Option A (OUTSCO):
* Likely to offer competitive pricing and flexibility required to manage a large number of small and commodity providers.
* Aligns with the policy of no contract longer than 2 years and frequent updates to service levels.

NEW QUESTION # 20
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??

A. ZYXD's job descriptions and operating procedures
B. ZYXUK's lack of attendance at the Change Approval Forum
C. ZYX's merger with a Japanese competitor
D. ZYXG's IT strategy and local service providers

Answer: C

Explanation:
Introduction:
* The complexity of the governance framework in a SIAM ecosystem can be influenced by various factors.
Analyzing the Options:
* Option A:
* ZYX's merger with a Japanese competitor.
* Mergers typically introduce significant complexity due to differences in organizational cultures, processes, and systems.

NEW QUESTION # 21
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

A. Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
B. Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding
C. Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature
D. Review the incident history for current service providers and prioritize transition based onthe volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion

Answer: A

Explanation:
* Onboarding Challenges:
* Onboarding multiple existing and new service providers with varying levels of maturity and different services.
* Standard Onboarding Approach:
* Creating a standard onboarding approach ensures consistency and clarity in the onboarding process.
* This approach provides a structured methodology that can be applied uniformly, ensuring that all service providers meet the required standards.
* Application Based on Contract Timelines:
* Applying the standard approach as contracts are renewed, created, or extended ensures that the onboarding process aligns with contractual timelines and avoids disruption.
* This phased approach allows for manageable and controlled onboarding.
* Service Criticality and Impact Assessment:
* Prioritizing onboarding based on service criticality and impact assessment ensures that the most critical services are onboarded first.
* This prioritization minimizes risk and ensures that the most important services are stable and well-integrated.
* Benefits:
* A structured and prioritized onboarding process ensures a smoother transition, better integration, and reduced risk of service disruption.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Onboarding and Transitioning
* ITIL 4: Drive Stakeholder Value (DSV), Section on Onboarding and Offboarding

NEW QUESTION # 22
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
B. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
C. All service providers use their own toolsets and integration will be achieved through re-keying
D. All service providers use the OUTSCO toolset within six months after transitioning to SIAM

Answer: B

Explanation:
* Tooling Strategy Requirements:The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
* Service Integrator's Role:OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
* Cost-Effective Integration:Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
* Unified Toolset Benefits:
* Consistency:Using a common toolset ensures consistent processes and reporting across all service providers.
* Data Integrity:A single toolset minimizes the risk of data loss or corruption during integrations.
* Efficiency:It enhances efficiency in incident, problem, and change management processes.
* Alternative Options:
* Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
* Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
* Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management
* SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 23
......

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RELIABLE SIAMP TEST FORUM | SIAMP EXAM SAMPLE QUESTIONS

Reliable SIAMP Test Forum | SIAMP Exam Sample Questions