EXIN SIAMP VALID LEARNING MATERIALS - SIAMP TEST DUMPS DEMO

EXIN SIAMP Valid Learning Materials - SIAMP Test Dumps Demo

EXIN SIAMP Valid Learning Materials - SIAMP Test Dumps Demo

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EXIN SIAMP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 2
  • Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3
  • Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 4
  • SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5
  • Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

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EXIN SIAM Professional Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

  • A. Retain existing business
  • B. Ensure delivery against contracts
  • C. invest in their people
  • D. Control headcount

Answer: D

Explanation:
* Strategic Objectives Alignment:Demonstrating alignment with corporate strategic objectives is crucial for gaining board approval for the SIAM business case.
* Headcount Control:One of the primary benefits of SIAM is optimizing resources, which includes controlling headcount by reducing the need for extensive internal service integration capabilities.
* External Service Integration:Given that there is no appetite from the Board for using ZYX staff for service integration, leveraging external capabilities aligns with the objective of controlling headcount.
* Contract Delivery:While ensuring delivery against contracts is important, SIAM's contribution to headcount control is more direct and measurable.
* Investment in People and Business Retention:While SIAM can contribute to these areas, the most immediate and significant impact is on controlling headcount through efficient external service integration.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on SIAM Business Case Development
* SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections


NEW QUESTION # 17
ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

  • A. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model
  • B. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.
  • C. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.
  • D. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs

Answer: D

Explanation:
* Comprehensive OCM Scope:
* Including all service providers in the OCM initiative ensures that every stakeholder is aligned with the changes, minimizing resistance and ensuring a smoother transition.
* Use of ADKAR Model:
* Utilizing a recognized change management model like ADKAR provides a structured approach to managing change.
* The ADKAR model focuses on Awareness, Desire, Knowledge, Ability, and Reinforcement, which are critical for effective change management.
* Understanding Provider Intentions:
* Fully understanding the intentions and potential conflicts of interest of large providers like OUTSCO and NETSCO helps tailor the OCM activities appropriately.
* Addressing these factors early mitigates risks and ensures cooperation from all parties.
* Tailored OCM Activities:
* Customizing the OCM activities to suit the characteristics of each service provider ensures relevance and effectiveness.
* Tailoring the approach helps in controlling costs by focusing efforts where they are most needed and avoiding unnecessary expenses.
* Cost-Effective Transition:
* A well-planned and tailored OCM initiative ensures that the transition to the new SIAM model is cost-effective and achieves the desired outcomes.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on Change Management References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Direct, Plan and Improve (DPI), Section on Managing Organizational Change


NEW QUESTION # 18
ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

  • A. Map skill levels for application development and support roles
  • B. Support effective working between staff in the different locations
  • C. Understand the boundaries and interactions with other service providers
  • D. Establish a process forum for application development and support

Answer: A

Explanation:
* Capability Framework:Developing a capability framework for application development and support helps in defining the necessary skills, competencies, and roles required for effective service delivery.
* Skill Mapping:Mapping skill levels for application development and support roles ensures that the internal service provider has the right capabilities in place to meet operational demands and deliver high-quality services.
* Effective Working:While supporting effective working between staff in different locations (Option C) and understanding boundaries and interactions with other service providers (Option D) are important, they are broader objectives that rely on having a well-defined capability framework first.
* Process Forum:Establishing a process forum (Option A) can be a subsequent step, but it is not the primary purpose of a capability framework.
* Strategic Alignment:By mapping skill levels, ZYX ensures that their internal service provider is equipped with the necessary expertise and can effectively support application development and operations across multiple locations.
* Conclusion:The development of a capability framework is most directly aimed at mapping skill levels, which is foundational for ensuring that the new internal service provider can operate effectively.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Capability and Competency Frameworks
* SIAM Professional Body of Knowledge (BoK), Skill Mapping and Role Definition Sections


NEW QUESTION # 19
What best describes ZYX's strategic drivers for transitioning to a SIAM model?

  • A. To enable the design implementation operation and improvement of integrated end-to-end services
    *To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired
  • B. To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies
    -To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX
  • C. To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service
    -To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .
  • D. To reduce the costs of operating IT. while at the same time ensuring that agreed service levels are met
    -To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas

Answer: C

Explanation:
Introduction:
* This question pertains to understanding the strategic drivers for ZYX's transition to a Service Integration and Management (SIAM) model.
* SIAM is a methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organization.
Analyzing the Options:
* Option A:
* Focuses on enabling the design, implementation, operation, and improvement of integrated end-to-end services.
* Aligns these services with ZYX corporate objectives and allows for the retirement of problematic legacy systems.
* This option is strategic but doesn't emphasize cost reduction or collaboration.
* Option B:
* Aims to reduce the overhead and cost of managing multiple service providers across ZYX companies.
* Focuses on reducing contract overlaps, where more than one provider delivers the same service.
* This option highlights cost management but not the risk reduction or collaboration aspect.
* Option C:
* Reduces the risk of service providers operating in silos, focusing on their targets rather than the wider end-to-end service.
* Promotes collaboration between providers to reduce IT operating costs and enable Agile development of new services.
* This option aligns well with SIAM principles by emphasizing collaboration, risk reduction, and
* cost efficiency.


NEW QUESTION # 20
ZYXS has been appointed as the service integrator ZYXH will provide the retained capabilities The CEO has asked the ZYXS IT Director to prepare a governance approach for monitoring and measuring service performance that will support the achievement of the strategic objective to ensure delivery against contracts.
What is the best approach?

  • A. ZYXS will assure delivery of the end to end service ZYXH will monitor the performance of ZYXS and overall achievement of the expected outcomes This includes ZYXH measuring the realization of benefits expected from the transition to SIAM
  • B. ZYXH will monitor the individual service providers with whom they have retained legal contracts and report the findings to ZYXS ZYXS will then integrate this with data gathered from its own contracted service providers to produce an end-to-end report
  • C. ZYXS will monitor and measure each individual service provider for fulfilment of contractual targets.Based on reports from ZYXS. ZYXH will assume responsibility for monitoring the implementation of any improvements with the individual service providers
  • D. ZYXH will review the performance of each delivered service in order to determine whether service levels have been achieved ZYXS will monitor its own performance, collect findings from the service providers, and collate these in a summary report to ZYXH

Answer: A

Explanation:
* Objective and Context:
* ZYXH wants to ensure delivery against contracts and has appointed ZYXS as the service integrator.
* The CEO requests a governance approach to monitor and measure service performance.
* End-to-End Service Assurance:
* ZYXS, as the service integrator, is responsible for ensuring the delivery of end-to-end services.
This includes integrating services from various providers and maintaining overall service performance.
* Monitoring by ZYXH:
* ZYXH will focus on monitoring ZYXS's performance as the integrator, ensuring that the strategic objectives are met and benefits are realized.
* ZYXH will evaluate the overall outcomes and effectiveness of the SIAM transition, including service quality and contract adherence.
* Governance Approach:
* This approach aligns with the SIAM principle of having the service integrator manage operational responsibilities while the retained organization oversees strategic performance and benefits realization.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Service Performance Management
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance and Reporting References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance and Service Assurance
* ITIL 4: Direct, Plan and Improve (DPI), Section on Monitoring and Measuring Performance


NEW QUESTION # 21
......

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